Hotline

Our hotline is operational from 8 AM – 8:30 PM every day for callers with wildlife emergencies. Hotline volunteers help injured, ill or orphaned wildlife while working from home and can live anywhere in the country. All you need is a computer and a phone to monitor messages from people who have found an animal needing help and you’ll call them back. This is a great job for busy people! Shifts are once per week, typically 2 or 3 hours long. Training and support is provided. Minimum 6-month commitment.

Job Responsibilities:
– Complete a regular shift responding to the Liberty Wildlife Telephone Hotline
– Arrange Rescue & Transport for rescue-qualified animals
– Maintain accurate & concise records of all calls and your response to each call.
– Stay current and well-informed on all information related to the job and Liberty Wildlife

Essential Functions:
– Complete the full shift, every shift
– Respond to all callers ASAP – check-in for calls every 15 minutes during Orphan Care season and every 20 minutes the rest of the year
– Ask for assistance when getting bogged down or if falling behind to ensure each caller with prompt service
– Arrange Rescue & Transport for injured, ill, or orphaned native animals too large or dangerous for the public to handle
– Honestly attempt to “solve” all callers problems by providing them with accurate, concise, and up-to-date information and resources
– Be generous and patient with all callers
– Be authoritative, current, and well-informed on local wildlife matters, secure in your knowledge and expertise
– Educate the public on wildlife matters whenever possible

Knowledge, Skills, and Abilities:
– Reading and comprehension level – age 14+
– Good customer service Skills
– Solid study habits
– Basic computer skills
– Assertiveness, confidence and self-reliance
– Reliable and responsible
– Self-starter, able to work independently
– Pleasant phone manners
– Courteous, compassionate & understanding
– Desire to educate the community
– Willingness to listen carefully
– Strong organizational skills