• About Us
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Liberty Wildlife

Hotline

Our hotline is operational from 8 AM – 8:30 PM every day for callers with wildlife emergencies. Hotline volunteers help injured, ill or orphaned wildlife while working from home and can live anywhere in the country. All you need is a computer and a phone to monitor messages from people who have found an animal needing help and you’ll call them back. This is a great job for busy people! Shifts are once per week, typically 2 or 3 hours long. Training and support is provided. Minimum 6-month commitment.

Job Responsibilities:
– Complete a regular shift responding to the Liberty Wildlife Telephone Hotline
– Arrange Rescue & Transport for rescue-qualified animals
– Maintain accurate & concise records of all calls and your response to each call.
– Stay current and well-informed on all information related to the job and Liberty Wildlife

Essential Functions:
– Complete the full shift, every shift
– Respond to all callers ASAP – check-in for calls every 15 minutes during Orphan Care season and every 20 minutes the rest of the year
– Ask for assistance when getting bogged down or if falling behind to ensure each caller with prompt service
– Arrange Rescue & Transport for injured, ill, or orphaned native animals too large or dangerous for the public to handle
– Honestly attempt to “solve” all callers problems by providing them with accurate, concise, and up-to-date information and resources
– Be generous and patient with all callers
– Be authoritative, current, and well-informed on local wildlife matters, secure in your knowledge and expertise
– Educate the public on wildlife matters whenever possible

Knowledge, Skills, and Abilities:
– Reading and comprehension level – age 14+
– Good customer service Skills
– Solid study habits
– Basic computer skills
– Assertiveness, confidence and self-reliance
– Reliable and responsible
– Self-starter, able to work independently
– Pleasant phone manners
– Courteous, compassionate & understanding
– Desire to educate the community
– Willingness to listen carefully
– Strong organizational skills

Hotline Volunteer Manual
  • Apply Today
  • Daily Care
  • Teen Volunteer Opportunities
  • Hotline
  • Medical Services
  • Orphan Care
  • Rescue and Transport
  • Volunteer Resources
    • Education Calendar
    • Guides Shift for Open Hours Calendar
    • Volunteer Documents
  • Wildlife Guardian
  • Interpretive Guide
  • Intake Window

Donate

Help us reach our financial goals in treating 12,000+ animals per year.

Donate Now!

Donations are tax deductible.

Emergencies

If you have a wildlife emergency and are in need of assistance, contact us immediately.

If you do not reach someone right away, please leave a message and we will return your call as soon as possible.

480-998-5550

Drop Off

Have you found an injured animal in need of help? Bring them by our new facility.

2600 E. Elwood St.
Phoenix, AZ 85040

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© Copyright 2023 - Liberty Wildlife, Inc. | 2600 E. Elwood St. Phoenix, AZ 85040
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